Shipping policy

Shipping Policy

Last Updated: July 18, 2026

Thank you for shopping at Solevie Shop. We currently ship orders to the United States, Canada, and the United Kingdom. Please review the information below before placing your order.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully completed.

Orders are not processed, shipped, or delivered on weekends or public holidays. During sales, promotional events, or peak holiday periods, order processing may take slightly longer.

Once an order has entered the processing or shipping stage, we may not be able to change or cancel it.

Shipping Destinations

We currently ship to:

United States
Canada
United Kingdom

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delivery problems caused by incorrect, incomplete, or outdated address information.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and shipped.

United States: 7–12 business days
Canada: 8–15 business days
United Kingdom: 8–15 business days

These delivery times are estimates and are not guaranteed. Delivery may be affected by customs inspections, weather conditions, holidays, carrier delays, local postal services, or other circumstances outside our control.

Shipping Costs

Available shipping methods and shipping costs will be displayed at checkout before payment is completed.

Free-shipping promotions may be available from time to time. Any applicable conditions will be shown on our website or during checkout.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and tracking information.

Tracking information may take 2–5 business days to update after the package has been shipped. In some cases, tracking updates may be delayed while the package is transferred between international and local delivery carriers.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country.

Where these charges are not collected during checkout, they are the responsibility of the customer. Solevie Shop does not control customs charges and cannot predict the exact amount that may be charged.

Customs processing may also cause additional delivery delays.

Incorrect Shipping Address

Please carefully check your shipping information before completing your order.

To request an address correction, contact us as soon as possible through our Contact Us page. We cannot guarantee that an address can be changed after an order has been processed or shipped.

If a package is returned because of an incorrect address, incomplete address, unsuccessful delivery attempt, or refusal to pay applicable customs charges, additional shipping fees may apply before the order can be resent.

Delayed Orders

Occasional delays may occur due to high order volumes, customs processing, severe weather, transportation disruptions, or carrier-related issues.

If your tracking information has not updated for more than 10 business days, please contact us with your order number so that we can assist you.

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property, mailbox, reception area, or designated safe place.
Ask household members or neighbors whether they accepted the package.
Contact the local delivery carrier using the tracking number.
Contact Solevie Shop if the package is still missing.

Claims for lost or missing packages should be submitted within 30 days of the estimated delivery date.

Solevie Shop is not responsible for packages confirmed as delivered to the address entered during checkout. However, we will provide reasonable assistance when communicating with the shipping carrier.

Split Shipments

Orders containing multiple products may be shipped in separate packages due to stock availability or different fulfillment locations.

If your order is divided into multiple shipments, you may receive more than one tracking number. You will not be charged additional shipping fees solely because your order is shipped separately.